Welcome to Silham Essentials.
These Terms & Conditions govern your use of the Silham Essentials website and your purchase of products through our online store. By accessing our website, creating an account, or placing an order, you agree to be bound by these Terms.
Please read them carefully before using our website or purchasing from us.
01 — ABOUT SILHAM ESSENTIALS
Silham Essentials is a skincare and beauty retailer providing products to customers through our online store.
Throughout these Terms, the words “Silham Essentials,” “we,” “us,” and “our” refer to Silham Essentials. The words “you” and “your” refer to the person accessing our website or purchasing our products.
02 — USING OUR WEBSITE
When using our website, you agree to provide information that is accurate, complete, and current where information is required for an account, purchase, or delivery.
You agree not to use our website for any unlawful purpose or in a way that could damage, disrupt, or interfere with the website or the experience of other customers.
We reserve the right to refuse service, cancel orders, or restrict access to our website where we reasonably believe that our Terms have been violated or that fraudulent or unauthorised activity has occurred.
03 — PRODUCTS & PRODUCT INFORMATION
We make every reasonable effort to ensure that product descriptions, photographs, prices, availability, and other information displayed on our website are accurate.
However, colours and appearance may vary depending on your device or screen settings.
Product availability may change without notice. We reserve the right to discontinue products or make changes to product information where necessary.
Customers are responsible for reviewing product descriptions and information before placing an order.
04 — SKINCARE PRODUCTS
Our products are intended for their stated cosmetic or skincare purposes.
Individual skin types and reactions can vary. We recommend reviewing the product information, ingredients, directions, and any relevant warnings before use.
Silham Essentials does not guarantee that a particular product will produce a specific result for every customer.
If you have concerns about using a skincare product, including concerns relating to allergies or sensitivities, you should seek appropriate professional advice before use.
05 — PRICES & PAYMENTS
All product prices displayed on our website are shown at the time of purchase.
Prices may be changed at any time without prior notice. Any change in price will not affect an order that has already been successfully placed and confirmed, except where an obvious pricing error has occurred.
You are responsible for providing accurate payment and billing information when placing an order.
We reserve the right to cancel or decline an order where payment cannot be successfully processed or where we reasonably suspect fraudulent or unauthorised activity.
06 — PLACING AN ORDER
When you place an order through our website, you are making a request to purchase the selected products.
An order confirmation does not necessarily mean that the order has been accepted if there is an issue with payment, product availability, pricing, or other circumstances affecting the order.
If we are unable to fulfil an order, we will notify you as soon as reasonably possible.
07 — DELIVERY
We offer delivery options for both local and international orders.
Available delivery methods, estimated delivery times, and applicable delivery charges will be displayed at checkout where applicable.
Delivery times are estimates and may be affected by circumstances outside our control.
For complete information regarding delivery, please refer to our Shipping & Delivery Policy.
08 — RETURNS & REFUNDS
Silham Essentials operates a NO RETURN, NO REFUND policy.
Customers are encouraged to carefully review their order before completing a purchase.
If an order arrives damaged, defective, or you receive the wrong order due to an error on our end, please contact us as soon as possible with your order number and photographic evidence of the issue.
Such matters will be reviewed on a case-by-case basis, and we will do our best to work towards a satisfactory solution.
For complete information, please refer to our Return & Refund Policy.
09 — INTELLECTUAL PROPERTY
All content appearing on the Silham Essentials website, including but not limited to our brand name, logo, photographs, graphics, product images, written content, designs, and other materials, belongs to Silham Essentials or is used with appropriate permission.
You may not copy, reproduce, distribute, modify, publish, or commercially use our content without our prior written permission.
10 — WEBSITE CONTENT
We aim to keep the information on our website accurate and up to date. However, we do not guarantee that the website will always be free from errors, omissions, interruptions, or inaccuracies.
We reserve the right to update, modify, suspend, or discontinue any part of the website or its content when necessary.
11 — THIRD-PARTY SERVICES & LINKS
Our website may contain links or references to third-party websites, services, payment providers, delivery providers, or social media platforms.
We are not responsible for the content, availability, policies, or practices of third-party websites or services.
Your use of any third-party service may be subject to that provider's own terms and policies.
12 — PERSONAL INFORMATION & PRIVACY
We take the privacy and security of your personal information seriously.
Information provided when you create an account, place an order, make a payment, or contact us may be processed for purposes connected with providing our products and services.
For more information about how personal information is handled, please review our Privacy Policy.
Our handling of personal data is intended to comply with applicable Ghanaian data protection requirements, including the Data Protection Act, 2012 (Act 843).
13 — ACCOUNTS & SECURITY
Where our website allows you to create an account, you are responsible for keeping your account information and login details secure.
You should notify us if you believe that your account has been accessed without your permission.
We are not responsible for losses resulting from your failure to keep your account credentials secure, except where otherwise required by applicable law.
14 — LIMITATION OF LIABILITY
To the extent permitted by applicable law, Silham Essentials will not be responsible for losses or damages arising from circumstances beyond our reasonable control, including delivery delays, interruptions to third-party services, website outages, or events outside our reasonable control.
Nothing in these Terms is intended to exclude or limit any liability that cannot lawfully be excluded or limited under applicable law.
15 — CHANGES TO THESE TERMS
We may update these Terms & Conditions from time to time to reflect changes to our business, website, products, services, or applicable requirements.
The updated version will be posted on this page with a revised “Last Updated” date.
Your continued use of our website after changes are posted means that you acknowledge the updated Terms.
16 — GOVERNING LAW
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the Republic of Ghana.
Any matters arising in connection with these Terms shall be subject to the applicable laws and jurisdiction of Ghana.
17 — CONTACT SILHAM ESSENTIALS
If you have any questions regarding these Terms & Conditions, our products, or your order, you can contact us using the details below.
Silham Essentials
Phone: +233 538 336 331
Email: silham.accra@gmail.com
Website: http://silhamessentials.com
Last Updated: August 28, 2026